PROQA SOFTWARE MANUAL
PROQA SOFTWARE SOFTWARE

Ron McDaniel, President of Priority Dispatch. Analyzing what went right and wrong during each call is important so that calltakers can learn and grow in an environment of positive reinforcement,” Case Reviews are expensive and time-consuming, but they are a critical component of the emergency dispatch business. “The artificial intelligence (AI) technology used in Corti EXPLORE AI is a game-changer for the industry.

PROQA SOFTWARE SOFTWARE

The EXPLORE AI software platform will automatically listen to all emergency calls and use its AI models to evaluate and review each case, allowing emergency dispatch centers to go from reviewing 2-3% of the calls manually to reviewing 100% of the calls automatically, with no intervention needed. The work is expensive and cumbersome, and the learnings are hard to implement across the dispatch floor.

Today, quality assurance managers spend hundreds of hours reviewing calls, claims cases and training opportunities, often retroactively. Now, for the first time, the public safety sector can get immediate access to the world's premier AI product, called ‘EXPLORE AI’, specifically designed to drive efficiencies in emergency dispatch centers.ĮXPLORE AI automates significant parts of the 'case review' and 'quality assurance workflow', which is key to operating modern dispatch centers.

PROQA SOFTWARE MANUAL

SMS capability is also an important feature to speech and hearing-impaired individuals accustomed to texting as a primary form of telecommunication.‍ Priority Dispatch® is now making artificial intelligence (AI) available for the entire public safety industry through a game-changing partnership that will make manual call reviews a thing of the past.įor a long time, AI has been proclaimed a game-changer in the public safety sector. For example, text to 9-1-1 services can prove invaluable when seeking emergency help when voice communication is dangerous, and it can be a more reliable way of reaching 9-1-1 in areas where wireless coverage is spotty. While voice communication is still the most efficient way for callers to communicate with emergency dispatchers, Knorr said there are situations when SMS texting takes precedence. “We’re always readying our clients for the future.” “This represents another significant benchmark in the development of our ProQA software,” said Tom Knorr, PDC director of software development and quality assurance. SMS compatibility in ProQA reflects PDC’s ongoing pledge to public safety and its ability to address the constantly changing state of 9-1-1 technology. This includes the lifesaving Pre-Arrival Instructions (PAIs) and safety warnings exactly as they are written in the Medical, Police, and Fire Priority Dispatch Systems™. CADs that support this feature can relay SMS text containing Case Entry Questions, Key Questions, and Dispatch Life Support (DLS) Instructions. ProQA® Paramount software, developed by PDC, now has the ability to send SMS compatible, exact protocol-based text the computer-aided dispatch (CAD) system. Salt Lake City, Utah-Priority Dispatch Corp.™ (PDC™) has teamed up with the International Academies of Emergency Dispatch™(IAED®) to help prepare Public Safety Answering Points (PSAPs) to receive text messages.

Proqa software